Refund policy

We want you to be happy with your parts and cables. If something isn't right, email us at shop@cruzctrl.gg and we'll sort it out.

Returns

You can request a return within 30 days of delivery. Items must be unused and in the same condition you received them, with proof of purchase.

To start a return, email shop@cruzctrl.gg with your order number. We'll reply with the return address and instructions. Items sent back without first contacting us can't be accepted.

Return shipping

For change-of-mind returns, you pay the cost of shipping the item back to us, and original shipping charges are non-refundable. If your order arrived damaged, defective, or wrong, we cover it: we'll send a replacement or a prepaid return label at no cost to you.

Items that can't be returned

• Custom pre-built cables (built to your specifications). These are covered by free repairs for any malfunction within 30 days of delivery.
• Gift cards.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to post it.

Exchanges

We don't do direct exchanges. To swap an item, return the original and place a new order for the item you want.

Missing or damaged items

Please check your order when it arrives. If anything is missing or damaged, contact us and we'll send the item again free of charge.

CruzCtrl LLC - 563 Templeton Avenue, Daly City, CA 94014, USA - shop@cruzctrl.gg